GUEST EXPERIENCE
While your guest's experience may begin in your lobby and include the hotel restaurant, the core of your guest's experience is still the guestroom. No matter how much time your guest actually spends in the room, that room shapes the guest's opinion of the entire property (and sometimes the entire brand).
At a minimum, guests need to feel safe and comfortable. An automatic welcome light, an in-room Privacy button, and precise, reliable temperature control can achieve a basic sense of security and comfort at low-cost.
But to truly set yourself apart and provide your guests with an experience so pleasing and memorable they can't wait to come back, you need to surprise and pamper them.
INNCOM is here to help you create a new guest experience. Our world-class team will work with you to design a solution around you and your guests' needs, from basic, easy-access controls to indulgent, total-control systems.
A sampling of how some of our devices contribute to your guest's experience:
INNtouch™
"A simple, elegant solution..." INNtouch™ is INNCOM's attractive, user-friendly doorbell, Privacy, and Make-Up-Room system. No more unsightly corridor cards, loud knocking, or calling through doors. From the comfort of one's room, the guest simply presses a button to discreetly notify staff of "Make-Up-Room" or "Privacy" requests. The system can also be expanded to include discreet occupancy status, so staff never accidentally enters an occupied room, as well as mini-bar status reporting, to ensure guests' refreshments are always fully stocked.
S-Series Switch - S217
The S-Series Switch - S217's ability to communicate wired or wirelessly makes it a versatile automation controller. The S217 can be configured to create welcome lighting when the guest first enters the room or accept up to five function commands for exceptionally easy control of light scenes, privacy/make-up-room requests, drapes, ecoMODE® participation and more.
Guestroom Digital Assistant - GDA-700™
The GDA-700™ Guestroom Digital Assistant is guest-pampering in the digital age. Guests enjoy full-color, touchscreen control of lighting, drapes, room climate, radio, alarm clock, and two-line speakerphone, as well as desktop access to hotel services and local information - all in a single, sleek desktop unit. The GDA-700™ can be equipped with an optional telephone handset and be configured to display outside temperature, Privacy/Make-Up-Room, award-winning ecoMODE®, and other options per your specifications. Hotel management features include EMS, CRM, and staff reporting.
Wireless Digital Assistant
The Wireless Digital Assistant is the ultimate amenity for pampering your guests in the digital age. Guests enjoy full-color, touchscreen control of lighting, drapes, room climate, and content resource - all in a single, extra-sleek, portable device. The Wireless Digital Assistant is flexible and offers configurable functionality, permitting a tailored light map for each unique room, as specified by the property, as well as access to hotel services and local information and property management features such as EMS, CRM, and staff reporting.
To hear what guests have to say about their INNCOM experience, click here. Or, to learn more, read about the INNCOM experience by tagging along with our virtual traveler, Simon.